Shipping policy

At Buildershope, we are dedicated to delivering a smooth and transparent shopping experience for customers throughout the United States. This Shipping Policy outlines how orders are processed, shipped, and delivered. All orders within the United States qualify for free shipping.

Delivery Timeframes

Below are the estimated timeframes for order processing and delivery:

• Order Cutoff Time: 5:00 p.m. EST
• Order Processing Time: 1-2 business days (Monday–Friday). Once processing is complete, your order will be handed over to one of our shipping partners.
• Transit Time: 4–7 business days (Monday–Friday).
• Estimated Total Delivery Time: 5–9 business days from the date your order is placed.

Shipping Carriers

We work with reputable carriers to ensure reliable delivery within the United States. These carriers may include:

• USPS
• UPS
• FedEx

The carrier is selected automatically based on your location and the most efficient delivery method available.

Shipping Costs

Free Shipping: All orders ship free of charge. No minimum purchase is required.

Order Cancellation or Changes

If you need to cancel or modify your order, please contact our customer support team as soon as possible after placing your order. We can only accommodate cancellations or changes before the order has entered processing or shipment. Once an order has been shipped, it can no longer be canceled.

Damages & Complaints

If your order arrives damaged or you receive a wrong item, please contact us immediately at support@buildershope.com. Be sure to include your order number and clear photos of the package and item(s) received. Our support team will review the issue and work with you to provide a suitable resolution.

Delivery Issues

If you experience any delivery issues, such as delays or a missing package, please reach out to our customer service team promptly. We are committed to assisting you and ensuring your order is delivered as expected.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information:

Store Name: Buildershope
Address: Suite 845, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG
Email: support@buildershope.com
Phone: +447707827457

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We usually respond within 1 business day.