Frequently Asked Questions

Where do you ship to?
We ship to the United States!

How long will it take to get my order?
Here are the full details of our Shipping Policy.

Is my payment data safe with you?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

What are the shipping costs?
We do not charge shipping costs. Shipping is therefore always free to the United States.

Why aren't you charging me the mandatory Retail Delivery Fee?
We pay this fee on your behalf.

The estimated delivery time has expired. Where is my order?
Unfortunately, it can sometimes happen that an order is delayed in the delivery process. Use our tracking page to stay in the loop.

How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within 30 days after the item has been delivered to the customer. Read more details here.

Contact Information

Store Name: Buildershope
Address: Suite 845, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG
Email: support@buildershope.com
Phone: +447707827457

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We usually respond within 1 business day.